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eric_joely's avatar
eric_joely
Copper Contributor
Feb 10, 2021
Solved

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
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iuliang's avatar
iuliang
Copper Contributor
May 05, 2021

RayDilsons Hello,

I have the same problem starting february with Lenovo ThinkPad L13... starting from february a few days before 1 year warranty expires.

It makes a random forced shutdown when in Teams calls (i noticed a high temperature, sensor indicate sometimes 100 degree celsius). I changed the thermal pasta, but the same problem occures. I am monitorign the rtemparature, thinking that this might be  cause. But in rest the laptop does not have a problems even when rendering video 1 hour....

 

Knightmare's avatar
Knightmare
Copper Contributor
May 05, 2021

iuliang 

Hi, after running a BIOS update v1.29, it seemed to have sorted out the problem.  I tested it on 2 laptops that had the Teams shutting down the laptop problem.  Maybe worth giving that a try.

  • iuliang's avatar
    iuliang
    Copper Contributor
    May 07, 2021

    Yes, i updated to 1.29 a few hours ago and all is good. Installed antivirus again, enabled fingerprint.
    But i didn't use Teams calls meantime (only 20 minutes). I will se next week what happens when using Teams extensively.

    • Knightmare's avatar
      Knightmare
      Copper Contributor
      May 07, 2021

      iuliang 

      That sounds promising, yes let us know what happens next week,

      • iuliang's avatar
        iuliang
        Copper Contributor
        May 19, 2021
        All good until now, not any single shutdown in 2 weeks with extensive use of teens after the last BIOS update to 1.29 and last Intel chipset update.
  • celestialorange's avatar
    celestialorange
    Copper Contributor
    May 07, 2021

    Hi, I've also just updated my BIOS and it seems to work fine now but I have a quick question if I may. After it shuts off, when turning it back on does your L13 also shuts down a few more  (1-3) times before finally it gets to work? I hope its not just me. Thanks in advance
    Caleb

    • Knightmare's avatar
      Knightmare
      Copper Contributor
      May 07, 2021
      HI, Yes when I was testing the problem, the L13 did shut down a few more times before it could turn on properly.
      • iuliang's avatar
        iuliang
        Copper Contributor
        May 07, 2021

        I just installes lastest BIOS and Intel Firmware using Lenovo Vantage (until 1-2 months ago i had all up to date - system and bios, but the problem still persisted).
        I am curios if this will help.

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