Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
eric_joely
We have the same problem in our organisation with a ThinkPad L13 Yoga (Type 20R5-000HMH).
The computer shuts down unexpectedly when starting a Microsoft Teams video call. It doesn't happen every time, though. Also, it happened a couple of times using a Skype video call.
Recently we've got this PC back from a service centre where its touchscreen got replaced after an accident. The problems started after the repair. Initially, I thought this was some kind of hardware problem unique to our PC but now I know that other people have the same issue. Probably just a coincidence for us since the laptop got shelved for a few months and probably received some "ugly" software updates during the repair.
Thanks everyone for reporting this.
RayDilsons Hello,
I have the same problem starting february with Lenovo ThinkPad L13... starting from february a few days before 1 year warranty expires.
It makes a random forced shutdown when in Teams calls (i noticed a high temperature, sensor indicate sometimes 100 degree celsius). I changed the thermal pasta, but the same problem occures. I am monitorign the rtemparature, thinking that this might be cause. But in rest the laptop does not have a problems even when rendering video 1 hour....
Hi, after running a BIOS update v1.29, it seemed to have sorted out the problem. I tested it on 2 laptops that had the Teams shutting down the laptop problem. Maybe worth giving that a try.
Yes, i updated to 1.29 a few hours ago and all is good. Installed antivirus again, enabled fingerprint.
But i didn't use Teams calls meantime (only 20 minutes). I will se next week what happens when using Teams extensively.That sounds promising, yes let us know what happens next week,
Hi, I've also just updated my BIOS and it seems to work fine now but I have a quick question if I may. After it shuts off, when turning it back on does your L13 also shuts down a few more (1-3) times before finally it gets to work? I hope its not just me. Thanks in advance
Caleb- HI, Yes when I was testing the problem, the L13 did shut down a few more times before it could turn on properly.
