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My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
Sam Cosby
Microsoft
MicrosoftHi folks - working with Lenovo here on the side to validate the root cause of this issue. Can you all validate if the following works for a machine that consistently experiences this behavior?
1. Enter BIOS setup (upon boot)
2. Press F9 for “Setup Defaults”
3. Select F10 to save and exit
4. See if the issue replicates.
Thanks!
1. Enter BIOS setup (upon boot)
2. Press F9 for “Setup Defaults”
3. Select F10 to save and exit
4. See if the issue replicates.
Thanks!
It's been 3 days without a shutdown, it's a little early to say it has solved the problem, but hey, I was getting around 1 shutdown a day, so we might be on the right track 😄
- Unfortunately today it shut down after bios reset.
I've stopped starving CPU to 10W only and I'm letting it use up to 25W in turbo boost short power max(Intel XTU). I don't know if this conflicts with windows' power options 99% CPU, but except for teams, it runs pretty fine.
