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My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
Similar issue here. Affected product is X1 Yoga 3rd gen. Immediate random shutdown. Mobo changed, no result.
I can confirm that we're having the same problem, using Lenvo Thinkpad T490 machines. The machines (only)crash during Teams meetings and simply shut themselves down.
We think it only happens when connected to external monitors ( which is how 80% of the people work ) and it does NOT happen if it's only running on the laptop monitor itself ( not connected to external monitor ) and on the battery ( not connected to AC adapter ). Really frustrating!!- E14(intel) here, One of my first thought was that it was related AC adapter, so I've tried to use only the battery, but then it happened too 😞
Unfortunately, shutdowns happen even when using laptop screen only (but its something you should test anyway since its a different model)
By the way, reducing CPU TDP to 10W did in fact reduce my shutdowns to around 50% of the time but it still happens
