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My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
Let's get real, this situation is ridiculous
Spent one week using another machine for teams and had ZERO shutdowns on my Thinkpad which means the hardware is ok.
Lenovo says I should contact IBM since this is NOT a Hardware issue (replacing motherboard won't fix this)
IBM (suphc@br.ibm.com) does not reply to my email (since march 3, their 7 working days reply time policy expired march 12)
Microsoft.... No reply on this thread for a long while. (I've offered to send logs or allow a remote desktop if they want to investigate or run some diagnostics)
Lots of Thinkpads getting random shutdowns. People getting disconnected from meetings. Losing unsaved works (or hours long simulations for me)
We all know this mess was caused by some February update (Microsoft or Lenovo, I don't know). if you guys can't fix this, just revert whatever update this was. I just want my machine to work and not be feared that it will shut down anytime if I open teams (Yeah tried teams today and it shut down.)
Spent one week using another machine for teams and had ZERO shutdowns on my Thinkpad which means the hardware is ok.
Lenovo says I should contact IBM since this is NOT a Hardware issue (replacing motherboard won't fix this)
IBM (suphc@br.ibm.com) does not reply to my email (since march 3, their 7 working days reply time policy expired march 12)
Microsoft.... No reply on this thread for a long while. (I've offered to send logs or allow a remote desktop if they want to investigate or run some diagnostics)
Lots of Thinkpads getting random shutdowns. People getting disconnected from meetings. Losing unsaved works (or hours long simulations for me)
We all know this mess was caused by some February update (Microsoft or Lenovo, I don't know). if you guys can't fix this, just revert whatever update this was. I just want my machine to work and not be feared that it will shut down anytime if I open teams (Yeah tried teams today and it shut down.)
Sam Cosby
Microsoft
MicrosoftHi Razor_08, we're (Microsoft) still in contact with Lenovo to get to the root cause of this issue. I'll update the thread once I have more info.