Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
Spent one week using another machine for teams and had ZERO shutdowns on my Thinkpad which means the hardware is ok.
Lenovo says I should contact IBM since this is NOT a Hardware issue (replacing motherboard won't fix this)
IBM (suphc@br.ibm.com) does not reply to my email (since march 3, their 7 working days reply time policy expired march 12)
Microsoft.... No reply on this thread for a long while. (I've offered to send logs or allow a remote desktop if they want to investigate or run some diagnostics)
Lots of Thinkpads getting random shutdowns. People getting disconnected from meetings. Losing unsaved works (or hours long simulations for me)
We all know this mess was caused by some February update (Microsoft or Lenovo, I don't know). if you guys can't fix this, just revert whatever update this was. I just want my machine to work and not be feared that it will shut down anytime if I open teams (Yeah tried teams today and it shut down.)
- Sam Cosby
Microsoft
Hi Razor_08, we're (Microsoft) still in contact with Lenovo to get to the root cause of this issue. I'll update the thread once I have more info. - bwilson
I am sorry you feel that way and I haven't replied here as we are in the process of working with Lenovo for them to reproduce the issue and diagnose the problem. I appreciate the offer for logs and/or remote desktop but it isn't really necessary at this point.
Are you saying that the steps to limit the CPU in the power schema did not work for you?
bwilson
I do understand that this thread is mostly focused on L13, so I don't know if this happens only for me or E14(intel) devices in general. But so far nothing that I've tried solved the issue so far.
- Set Max CPU to 99% // (both manually and powercfg .bat) Fail
- Disable Hardware acceleration for Teams // Fail
- Roll Back thermal solution driver // Fail
If this seems more appropriate, I can create a specific thread for E14 devices- bwilsonThat might be the best, or wait to see the outcome of this investigation to see if it provides relief for you as well. Do you know if this problem just started recently for you as well? Do you have a windows restore point before such date? Do you ever see the issue if you use Teams in the web client instead of the desktop client?
