Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
eric_joely Hi guys, if like us you have a lot of L13 devices deployed then you can use the below script to automate this paired with whatever MDM you use.
REM Set Plugged in value
powercfg -setacvalueindex SCHEME_BALANCED SUB_PROCESSOR PROCTHROTTLEMAX 99
REM Set On Battery value
powercfg -setdcvalueindex SCHEME_BALANCED SUB_PROCESSOR PROCTHROTTLEMAX 99- We are also experiencing this issue. After weeks of trying to isolate it down, it is starting to look like the Lenovo Intelligent Thermal Solution Driver Version 1.0.1.369 on Yoga's that are not using the default Balanced Power Settings might be the culprit.
At first, we rolled back this Driver in Device Manager to 1.0.1.359 and it would be okay for a few days or a week, until it auto-updated again.
Now, we are setting the Power Settings to the Balanced default and running your Script. So far making these two changes seems to "hold" our Yoga's in a working state.HongKongPhooeyGal
My current Lenovo Intelligent Thermal Solution Driver Version was 2.0.369.1 on E14 (intel) dated as 01/14/2021 and installed on 02/08/2021.
Reverted it today to 1.0.1.363 (dated as 11/16/2020)
Relevant information about my system I've posted in this thread
https://www.reddit.com/r/thinkpad/comments/lslhja/e14_suddenly_shuts_down
I've also suspected about the drivers since shutdown only happens while using teams and after February updates
I thought the culprit was "BIOS" or "LENOVO SYSTEM"
PS: I always use my laptop on balanced mode, because of the slider that allows me to control fan behavior
