Forum Discussion
eric_joely
Feb 10, 2021Copper Contributor
My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
- Feb 16, 2021
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
bwilson
Microsoft
Feb 22, 2021Will we continue to investigate this issue can you and others please try this to prevent the unwelcome shutdown?
- Right-click the battery icon in the task bar, select Power Options:
2. Click "Change plan settings":
3. Click "Change advanced power settings":
4. Expand Processor power management -> Maximum processor state node, change both "On battery" and "Plugged in" options to 99%, then click OK to dismiss:
5. Reboot
Please note this is not the outcome, but we hope this will at least prevent the rebooting.
Please let us know how this works or does not work for anyone using these devices.
eric_joely
Feb 22, 2021Copper Contributor
Thanks,
I followed your instructions.
I will see if it will solve it and the issue will not repeat itself.
Eric
- bwilsonFeb 22, 2021
Microsoft
Thanks Eric! Let us know please. 🙂