Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
bwilson The machine does not trows an error. It just power off. I do not see any error in Aplication log. In Reliability monitor are only mesages over unexpected shutdown.
I have Teams app uninstalled and installed again. It seems that I have newer version and I hope that this issue is solved.
Microsoft- bwilson
Does anyone see any event logs in the Windows\Systems log about Kernel Power events?
For example something like this:
Windows Logs\Systems Kernel power 86 The system was shut down due to a critical thermal eventbwilson The only thing I can see is source Event Log 6008, the previous system shutdown on ....... was unexpected, I also have one from Service Control Manager 7023. The description for event Id 7023 from source service control manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupt......
7023 occurs one or two seconds after 6008
bwilson, I have seen the message "The system was shut down due to a critical thermal event" in the event logs, and since then am keeping an eye on CPU temperature, which (subjectively) looks a bit high. However, I managed to spot this message one or two times a while ago and haven't seen it ever since. The last 10 unexpected shutdowns while using MS Teams didn't seem to leave this trace. So I assumed that this was a one-off.
bwilson Some devices registered a Kernel-Power with ID 100 but no more information or reason.
