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Copper Contributor

Feb 10, 2021

Solved

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...

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microsoft teams

Sam Cosby
Feb 16, 2021
AJ_Quintana Pedro99 Knightmare

Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).

Sam Cosby,

Teams Engineering PM

bwilson

Microsoft

Feb 19, 2021

To make sure I understand, this is not an application crashing issue, the machine actually bugchecks and throws an error message and forces a reboot?

If you go into Control Panel / System and Security / Security and Maintenance / Reliability Monitor

What kinds of failures do you see there, also do you see any event ids, 1000, 1001, 10000, 10001

If you see an event id 1001 in the Applicaiton Event Log, and it is for Teams.exe can you share something like this:
Report Id: 64108566-BDB3-4C01-9DFA-3AC17EE62D70
Report Status: 268435464
Hashed bucket: c203fc7c6437bafb1030ff27934493fe

If it is a bugcheck you will see an entry like this:
The computer has rebooted from a bugcheck. The bugcheck was: 0x

Samir Raslan

Copper Contributor

Feb 19, 2021

bwilson The machine does not trows an error. It just power off. I do not see any error in Aplication log. In Reliability monitor are only mesages over unexpected shutdown.

I have Teams app uninstalled and installed again. It seems that I have newer version and I hope that this issue is solved.

bwilson
Microsoft
Feb 19, 2021
Thank you for letting me know Samir. We regret this is happening and we are looking into it.
- bwilson
  Microsoft
  Feb 20, 2021
  Does anyone see any event logs in the Windows\Systems log about Kernel Power events?
  
  For example something like this:
  
  Windows Logs\Systems Kernel power 86 The system was shut down due to a critical thermal event
  - JD1906
    Copper Contributor
    Feb 20, 2021
    bwilson The only thing I can see is source Event Log 6008, the previous system shutdown on ....... was unexpected, I also have one from Service Control Manager 7023. The description for event Id 7023 from source service control manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupt......
    
    7023 occurs one or two seconds after 6008