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Copper Contributor

Feb 10, 2021

Solved

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...

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Sam Cosby
Feb 16, 2021
AJ_Quintana Pedro99 Knightmare

Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).

Sam Cosby,

Teams Engineering PM

JD1906

Copper Contributor

Feb 17, 2021

eric_joely Same issue here, been ongoing for about 5 weeks. I replaced the problem laptops with new ones and so far no issues for those users. I have been working on the problem ones for a couple of weeks and no amount of jiggering seems to solve the problem. Even blasted them both and rebuilt from scratch. Nothing in any log files at all. I've also stress tested them both and cannot duplicate the issue. Only happens when joining or starting a TEAMS meeting. I can use one of the laptops for days without a problem and then it will rear it's ugly head. It's frustrating as you can never be sure any of the changes you make actually work without using it for a few days and just when you think you may have it taken care of, it crashes. Very puzzling.