Forum Discussion
Multiple users using same Teams account for reception
parisvcr Your M365 user licenses will specifically have terms that prevent you having users that share accounts, and as it's not an allowed position you'll find that the product isn't built to allow it. You may be able to use a common area license to provide a shared phone, but it has some limitations on it's capabilities, see Set up the Common Area Phone license - Microsoft Teams | Microsoft Learn
You should have an account for each station, then you can use a Call Queue to spread calls around between the receptionists that are available. The accounts don't have to have names, Reception 1, Reception 2 will do.
parisvcr Your M365 user licenses will specifically have terms that prevent you having users that share accounts, and as it's not an allowed position you'll find that the product isn't built to allow it. You may be able to use a common area license to provide a shared phone, but it has some limitations on it's capabilities, see Set up the Common Area Phone license - Microsoft Teams | Microsoft Learn
You should have an account for each station, then you can use a Call Queue to spread calls around between the receptionists that are available. The accounts don't have to have names, Reception 1, Reception 2 will do.