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Solved
MTR Poly GC8 screen blank when joining Teams Meetings
Teams Room 4.11.17.0 with Windows runing 20H2, no updates available. When we join a Teams meeting the touch panel goes blank, so we cannot control or leave the meeting. The participants are shown...
- Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.
The version is still 4.11.17.0 with Windows 20H2
Are you using a poly?
If yes try these solutions.
https://www.poly.com/content/dam/www/products/support/video/room-kits/setup/poly-small-medium-room-kit-setup-access-en.pdf#:~:text=Using%20an%20HDMI%20cable%2C%20connect%20the%20monitor%20to,happens%2C%20the%20Poly%20GC8%20displays%20a%20blank%20screen.
https://support.poly.com/support/s/article/Recommended-steps-to-connect-an-EDID-emulator-to-a-MTR-solution
Bug with 4k monitors