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MTR Poly GC8 screen blank when joining Teams Meetings
Teams Room 4.11.17.0 with Windows runing 20H2, no updates available. When we join a Teams meeting the touch panel goes blank, so we cannot control or leave the meeting. The participants are shown...
- Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.
The version is still 4.11.17.0 with Windows 20H2
Also experiancing the same issue with a crestron system. pulling my hair out! manually updated to latest version on crestrons advice via powershell but still the same. It could not have happened at a worst time. right in the middle of a 2 day exec meeting!
Ive also tried logging in with a different account but that didnt do anything for me.
what a pain
Seanie_D - we tried with the account that was setup in the working MTR GC8 and it worked.
Thought it is to do with the account , did a comparison between working and non working account but we are unable to find any difference.
- Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.
The version is still 4.11.17.0 with Windows 20H2- So we change the password on the room account a few times and rebooted the MTR with the updated auth. this seems to have resolved the issue. will be looking out tomorrow to see if this issue affects our other systems and apply updated auth info.
regards,
