Forum Discussion
MTR Poly GC8 screen blank when joining Teams Meetings
Teams Room 4.11.17.0 with Windows runing 20H2, no updates available. When we join a Teams meeting the touch panel goes blank, so we cannot control or leave the meeting. The participants are shown...
- Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.
The version is still 4.11.17.0 with Windows 20H2
We are experiencing the same issue on about 5 of our meeting rooms this morning. These were all working as of yesterday afternoon (We've been doing spot checks on all meeting rooms for a return to office currently in progress). Call function does not work and the panel disappears if you direct join a meeting.
