Forum Discussion
neilrw
Mar 09, 2022Copper Contributor
MTR Poly GC8 screen blank when joining Teams Meetings
Teams Room 4.11.17.0 with Windows runing 20H2, no updates available. When we join a Teams meeting the touch panel goes blank, so we cannot control or leave the meeting. The participants are shown...
- Mar 09, 2022Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.
The version is still 4.11.17.0 with Windows 20H2
Suvriz
Mar 09, 2022Copper Contributor
We have the same issue with 2 of our meeting rooms , MTR Poly GC8 today. we tried following but no luck:
- reset teams app
-rest mtr device to factory setup
L
- reset teams app
-rest mtr device to factory setup
L
neilrw
Mar 09, 2022Copper Contributor
Suvriz and lionheart85 - thanks for the responses.
Our VC supplier says this is also affecting their customers with the the Crestron version.
Has your Teams version also recently been updated to 4.11.17.0 ?
- lionheart85Mar 09, 2022Copper ContributorHi neilrw,
Just logged on with another account from a working MTR and that worked. Now comparing accounts to see if anything is different.- neilrwMar 09, 2022Copper ContributorInteresting. Will try the same now and let you know. Thanks!
- Seanie_DMar 09, 2022Copper Contributor
Also experiancing the same issue with a crestron system. pulling my hair out! manually updated to latest version on crestrons advice via powershell but still the same. It could not have happened at a worst time. right in the middle of a 2 day exec meeting!
Ive also tried logging in with a different account but that didnt do anything for me.
what a pain
- lionheart85Mar 09, 2022Copper Contributorneilrw Yes we had and update, but the MTR that are affected is 4.11.12.0.
Already try completely wiping the device and reinstalling windows with Teams Room, swapping out the touch screen and attempting the various PowerShell fix scripts. nothing works. We are totally screwed because of this with a few big upcoming meetings happening in the coming days.