Forum Discussion
MS Teams noise suppression/background noise issue in meetings
Can anyone help? We have had a number of users comment on hearing other people (who are not in a teams call) in meetings. All users are using headphones with mics but it seams to still pic up backgro...
WayneGHC You are correct that Teams built in noise suppression blocks non-speech noises, not voices. What headsets are you using, a good quality teams headset will have microphones configured to pick up the sound from the mouth Infront of the mic and ignore any noises coming from the other side.
It's interesting that you say "all of a sudden", what's changed ?
Thanks Steven. 'all of a sudden' really meaning in the past week. Numerous users have commented on hearing a lot of background voices when they are speaking in a meeting. They are using the same headsets (sennheiser epos) as before so no hardware changes.
So... before, whoever was talking in a meeting, only there voice was heard - even in a busy office. Now, in the last week, it's picking up other voices in the office who aren't in the Teams meeting. and sometimes, the person is a good 10 ft away.
So... before, whoever was talking in a meeting, only there voice was heard - even in a busy office. Now, in the last week, it's picking up other voices in the office who aren't in the Teams meeting. and sometimes, the person is a good 10 ft away.
WayneGHC Has any change happened in the EPOS Connect application? Firmware Update ?
- Thanks. No firmware update needed (just USB headsets). We're just telling users to change setting if they experience sound issues 🙂
WayneGHC There has definitely been a change. We experience that previously there was no issue on calls in an office and throughout, our folks have been experiencing that having a call in the open plan is impossible due to background voices being very prominent in the call (regardless of the headset used). This is a major issue for businesses.
