Forum Discussion
MS Teams logout issue
Hi awarwick
It is unbelievable we are even having this conversation. This is such a basic issue and one that would be so easy to test and fix if you were Microsoft - they have the source code.
I have noticed there are several different sign out boxes in teams (some on the same page) and in testing this problem they appear to work differently. It is unacceptable from a quality point of view (not to mention a CX perspective) for two identical menu options to operate in a different way. And if that wasn't the intention, then why have the two on the one screen?
I experience this problem (cannot log out of teams) on a MAC. I have two emails accounts I use for different teams families. This problem presents itself in a few different ways.
Sometime I even get a screen that invites me to enter one email address and password and then TEAMS logs me into my OTHER email's account. Microsoft seem to have an issue with identity where people writing the code make the incorrect assumption the whole world works with ONE email account. I had the same issue with federated identity in Queensland Health a few years ago - visiting medical officers ended up with two email accounts (their private one and the hospital's one).
I don't want workarounds for this. I want the problem fixed. It's just basic functionality that should just work.
Peter Grant
Peter_Grantit's exactly what I said earlier. We can use workarounds, ok, but it is ridicule considering who brands Teams. I can use workarounds for small free apps written by nobody. And not able to log out is not the only problem i have met. The problem where application closes itself right after start without any explicit error is also haunting it. The best way to deal with both problems is just remove all Teams data placed in users folder.
I have been asked to look into this matter by my company. Come to find out that everything that I have tried has not worked, including trying to write a script. I have sent several suggestions on this huge security issue to Microsoft, which is just laughable, as nothing gets fixed on what is a gapping security issue. For someone to simply be able to click on the previous users profile and get right into their Teams session is just ludicrous and unacceptable. How can Microsoft simply ignore such a serious security and privacy issue? So the user is left with trying to figure out workarounds on a product that Microsoft developed? Fix your software!
- I installed TEAMS on new computer and had the same problem. TEAMS just isn't deigned for multi company (multi identity) access to multiple teams. There is no workaround for me. My computer doesn't have a register I can edit - thank god! So all the help above is useless.
- Hi mate,
No I couldn't find a workaround. Sorry I cannot help you.
But for Microsoft's benefit I found another issue for people with more than one email account using TEAMS. When you do eventually manage to get out of one account and into another (see above that's not easy) there are still links that point back to the first account. For example, if you hit a link to enter Sharepoint TEAMS will tell you your email address (the one from my other TEAMS account) is not registered for Sharepoint in this account you are trying to enter. It remembers the WRONG one from the earlier login.
There is a SERIOUS multi company design issue here. And it's not just for shared computers in a university as described above here. It applies to EVERY freelance consultant who has clients who want them to use their own TEAMS solutions. There are probably on 1,000,000 of these people worldwide.
Microsoft, I don't want a workaround. I want this fixed and the product working properly.
BTW every accounting system since the beginning of time has been designed to be multi-company. Perhaps the computer science courses at US universities should teach some business courses before they let people loose on critical business systems design. Just a thought.
