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MS Teams External Chat not working
Hi, I have been chatting with external users (clients) of different domains from my organizational account. Suddenly, this has stopped working. Instead of an 'External' tag next to their name, No...
yes in my post above I posted a command to clear all those locators. I think it was this one :
Get-ADUser -Filter {msRTCSIP-DeploymentLocator -like "SRV*"} |
Set-ADUser -Clear msRTCSIP-DeploymentLocator
http://terenceluk.blogspot.com/2020/11/powershell-script-for-clearing-msrtcsip.html
you can always try 1 account with the AD attribute editor and see if it works before dooing the command on all users. ( don't forget to sync to the cloud)Dooing a logout + login cycle for teams on the users computer might be required.
If not you can make a case with O365 support but I solved it myself before they had any decent info
no idea why this happens but in my case the Skype on prem server crashed before we could decommission properly.
Did you get it fixed Jef ?
Not instantly, but your information helped making the migration plan from a complex hybrid S4B environment with resource forest and appliance to Teams Only with direct routing. We could not adjust DNS nor empty the msRTCSIP-DeploymentLocator for users who were still using the old environment. Migration is almost finished now.