Forum Discussion

Copper Contributor

Jul 15, 2019

MS Teams Direct Routing - Internal call transfer failure

Hi all, My organisation is planning a move to direct routing. We have an AudioCodes VE SBC. I've been working on this for awhile and got everything to a pretty decent state. I've come across ...

microsoft teams

Lt_Flash

Brass Contributor

Aug 03, 2019

mozziemozz

Are you typing in full E.164 external number? I have an issue with SFB where it's not sending calls to SBC unless I type in full '+44XXXXX' number even though Teams works fine with local numbers starting with '0' or any other number because we have '.*' VoiceRoute configured. Can't figure out why it's doing so, cooperation mode is set to Islands and SFB can send and receive calls but only when using full E.164 numbers. Some MS built-in normalization rules for the country are kicking in by the looks of it.

mozziemozz

Copper Contributor

Aug 03, 2019

Lt_Flash for me it doesn't make a difference if the number starts with +4144 or 044. from the looks of it, the normalization/translation of the number works fine with the SfB Client too. Also works when just dialing 044 (national format) instead of transferring.

Does it work for you when you enter full E.164 with the SfB Client or 3PIP Phone?