Forum Discussion
MS Teams Desktop Client not passing through Camera Video to other users
Good Day, I have an issue with a user where their webcam works just fine but when she joins a meeting all you see is her profile picture on the other end instead of her Webcam video. When I look on ...
These are the instructions to fix the issue with incoming videos . We Have to clear the Teams cache from the affected users machine.
1-Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
2-On your keyboard, Hold Windows key and Press R.
Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
3-Delete the contents of the entire folder.
If this does not fix the issue then we have to check the box for "Disable GPU hardware acceleration" in settings. We can go to settings by clicking on three dots next to our picture on teams main screen.
This will solve the issue.
1-Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
2-On your keyboard, Hold Windows key and Press R.
Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
3-Delete the contents of the entire folder.
If this does not fix the issue then we have to check the box for "Disable GPU hardware acceleration" in settings. We can go to settings by clicking on three dots next to our picture on teams main screen.
This will solve the issue.