Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
ecmillion I would suggest using Call Quality Dashboard v3, and try to see if you can create a filter to identify failing calls, there may be little to show if it's a client-side hang (as you don't get reports form a failed client). CQD also records things like hardware used and driver versions, so it's useful to help identify common factors. It's hard when it's not easily repeatable, but the power of CQD is that you can analyse all your calls across the tenant.
StevenC365 I've found that many times for these crashes, the call session is less than 30 seconds and the affected user where it crashed has "Data isn't available" for all that user's device system and connectivity areas. So basically it seems like I need to run a report for calls with missing data, then later manually combine with my records for details about their computer.
My question now is, how do I get a data export of user session details where one user on the call has "Data isn't available" for all those fields?