Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
Microsoft Teams crashing during a conference call and screen sharing. ... Go to Users\YOUR_USER\AppData\Local\Microsoft and delete Teams and Teams[Something]Addon. Go to Users\YOUR_USER\AppData\Roaming\Microsoft and delete Teams. Re-install Teams
I am having the same issue , bizarrely only on Microsoft Surface Pro' 4 and 7's The rest of our estate is Dell and we dont have a problem.
I hope there is a fix as we are trying to promote teams and out high end users who use teams with Surface pros are finding it unworkable
