Forum Discussion

ecmillion's avatar
ecmillion
Copper Contributor
Jul 26, 2019
Solved

MS Teams crashes *sometimes* during Video calls/meetings

I've been researching an issue where several users are experiencing periodic Teams crashes always during a Video call/meeting. A call that crashes once is often successful right after, and the crashe...
microsoft teams
  • Milwanke's avatar
    Milwanke
    Nov 19, 2020

    TIER4TS 

    Thanks, but I found what these instructions should say. (my updates are in BOLD)

     

    Go into Control Panel and then “Programs and Features”

    Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program

    It will prompt you to reboot the computer, do not reboot yet

     

    Go into DEVICE MANAGER

    Scroll down to Sound, Video and Game Controllers (expand)

    Double Click "Realtek Audio"

    Click Driver Tab

    Click Update Driver

    Click “Browse My Computer for Driver Software” (Locate and install driver software manually)

    Click "Let me pick from a list of available drivers on my computer"

    Uncheck “Show compatible hardware”

    For “Manufacturer” select Microsoft

    For “Model” select High Definition Audio Device Version [most recent date]

    Click Next

    A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."

    Click Yes to the pop-up

    You will receive a screen that states "Windows has successfully updated your drivers"

    Click Close

    Click Close again

    Answer yes to RESTART YOUR COMPUTER NOW

TIER4TS's avatar
TIER4TS
Brass Contributor
Apr 28, 2020

jmc4499a couple of people are reporting the display link, do you have a specific model number of the display link/docking station that you are using and driver version? Thank you!

KDubs's avatar
KDubs
Copper Contributor
May 13, 2020

TIER4TS We think we finally found a fix for this. So far has worked for 4/4 of the machine who had this issue.

 

From Admin profile 
Update all firmware BIOS, Chipset, etc. 
Dell Command Update works well for this.  Select all Critical updates and you are covered. 

Control Panel > Programs and features 
Delete all Realtek software 
For this and all subsequent Realtek installs follow the InstallShield Wizard and allow to reboot as needed (sometimes multiple times) 

Browse to support.dell.com 
Enter the service tag for the unit at hand 
Go to Drivers & Downloads 
Enter Keyword "audio" 
Download Realtek High Definition Audio Driver ver 6.0.8816.1_A06.EXE (01 Nov 2019) 
(Realtek-High-Definition-Audio-Driver_330WW_WIN_6.0.8816.1_A06.EXE) 
Install following InstallShield Wizard (multiple reboots) 

When complete open Device Manager. Select and uninstall all devices under Audio Inputs and Outputs 
Select and uninstall all devices under Sound, Video, and Game Controllers 
NOTE: Where it is an option,  check the box to “Delete the driver software for this device” 
Reboot  

Open Teams and test 
If Teams crashes or freezes within the first 4-5 calls, (in and/or out) reboot again.