Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
I have been trying to troubleshoot similar app crash. However our users are not using any docking stations with their Surface Pro devices. The only clue I have is from the Event Viewer;
Log Name: Application
Source: Application Error
Date: 4/21/2020 2:24:20 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Asset-146
Description:
Faulting application name: Teams.exe, version: 1.3.0.8663, time stamp: 0x5e443048
Faulting module name: VCRUNTIME140.dll, version: 14.13.26118.0, time stamp: 0x5a603d9f
Exception code: 0xc0000005
Fault offset: 0x000000000000ca27
Faulting process id: 0xc18
Faulting application start time: 0x01d61322cf52c961
Faulting application path: C:\Users\FNameLName\AppData\Local\Microsoft\Teams\current\Teams.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report Id: 969792b3-ae70-4a81-b9ed-5dc61c42164d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-21T18:24:20.158379300Z" />
<EventRecordID>34653</EventRecordID>
<Channel>Application</Channel>
<Computer>Asset-146</Computer>
<Security />
</System>
<EventData>
<Data>Teams.exe</Data>
<Data>1.3.0.8663</Data>
<Data>5e443048</Data>
<Data>VCRUNTIME140.dll</Data>
<Data>14.13.26118.0</Data>
<Data>5a603d9f</Data>
<Data>c0000005</Data>
<Data>000000000000ca27</Data>
<Data>c18</Data>
<Data>01d61322cf52c961</Data>
<Data>C:\Users\FNameLName\AppData\Local\Microsoft\Teams\current\Teams.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll</Data>
<Data>969792b3-ae70-4a81-b9ed-5dc61c42164d</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
I have searched Bing and Google and cannot find any clues. This only happens once in a while so I am assuming there is some sort of memory leak that causes the Teams app to crash.
Forrest_H The only machines experiencing crashes for us are the new Dell AIOs we purchased, all our other machines work fine. The AIOs do not have any sort of dock attached to them and we have found that on some removing the Realtek drivers from programs and features fixes the issue. On others it has no affect.
