Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
TIER4TS I have been having increasing freezes for 5 seconds on teams calls using video and only voice. I am using a newer Lenovo Yoga with a thinkpad docking station. I believe this used display link and i am running two monitors off of it. I just changed one monitor off of the docking station and direct into to the PC. This seems to have resolved the problem
jmc4499a couple of people are reporting the display link, do you have a specific model number of the display link/docking station that you are using and driver version? Thank you!
TIER4TS We think we finally found a fix for this. So far has worked for 4/4 of the machine who had this issue.
From Admin profile
Update all firmware BIOS, Chipset, etc.
Dell Command Update works well for this. Select all Critical updates and you are covered.Control Panel > Programs and features
Delete all Realtek software
For this and all subsequent Realtek installs follow the InstallShield Wizard and allow to reboot as needed (sometimes multiple times)Browse to support.dell.com
Enter the service tag for the unit at hand
Go to Drivers & Downloads
Enter Keyword "audio"
Download Realtek High Definition Audio Driver ver 6.0.8816.1_A06.EXE (01 Nov 2019)
(Realtek-High-Definition-Audio-Driver_330WW_WIN_6.0.8816.1_A06.EXE)
Install following InstallShield Wizard (multiple reboots)When complete open Device Manager. Select and uninstall all devices under Audio Inputs and Outputs
Select and uninstall all devices under Sound, Video, and Game Controllers
NOTE: Where it is an option, check the box to “Delete the driver software for this device”
RebootOpen Teams and test
If Teams crashes or freezes within the first 4-5 calls, (in and/or out) reboot again.- Is the Realtek High Definition Audio Driver ver 6.0.8816.1_A06.EXE (01 Nov 2019) driver for a specific series of Dell machines?
Was not able to find this driver to Dell Latitude 7390, so went with TIER4TS solution: https://techcommunity.microsoft.com/t5/microsoft-teams/ms-teams-crashes-sometimes-during-video-calls-meetings/m-p/1389330/highlight/true#M58357
Waiting to se if customer confirms that the problem is solved.
ThinkPad universal Docking Station model (40AN0135US)
Not sure of specific drivers. I was running two monitors through it and also using the laptop to extend my desktop. I now run one monitor through USB C and the other through the docking station. I wave not had a problem since. Been on several calls
