Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
TIER4TSNo, not at all. For a time I had one affected employee experiencing the crash so consistently I engaged with Microsoft regularly on the issue and it never escalated out of tier 1 support. It was a struggle to even convince them there was an issue needing investigation even after displaying the crash repeatedly with the support tech - It just never escalated and I kept repeating the same demonstrations and log gathering. It was a huge waste of time.
I strongly suspect Microsoft is just not supporting/developing to account for some hardware. My most interesting data point was connecting with another enterprise through an employee's spouse, whose company NEVER experienced any Teams crashing org-wide. The employee and their spouse worked from the same network (at home), had the same version of Teams, and had high volume of Teams calls every day - my employee's Teams crashed all the time, their spouse's did not. After connecting with that company's IT department I found out the only notable difference from their org and mine is they have a more modern and higher-end laptop fleet (we both use W10 and Dell laptops) So, throwing money at the problem to upgrade laptops would be one fix... obviously that's not really a solution for those of us with tighter budgets / slower replacement schedules.
Completely unrelated to Teams crashing problems, we've noticed that Microsoft isn't developing some Teams features for older hardware. Most recently we discovered the new "background effects" feature requires the AVX2 video extensions, which were introduced in Haswell processors (model is 4000 series). This means Dell Latitude 6330 and earlier laptops don't support it.
Seeing the same issue. The common denominator here appears to be a Plugable dock that uses a Displaylink driver. Issue appears under no other circumstances.
I have one user out of 100 that has reported this issue.
when plugged into the dock and I try the "meet now" meeting. the interface freezes not allowing any actions. I have to force close teams at this point.
I undocked and then tried "meet now"...no issue what so ever.
the user reported issues with sharing when in meetings and Teams crashing while trying to share desktop.natsgreg
eberrocalIt certainly is bizarre regarding the range of issues that result in the crash. So far I tried the Microsoft Dock and sometimes get the freeze up audio/video crash on back to back calls but it is the same on the Microsoft Surface Pro whether on the dock or not. On the Dell Platforms we aren't using Docking Stations, but most are last two models of All in One's and a Precision only after updating past 1803.
