Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
KDubsThis is our issue as well, I don't think it is a hardware driver issue. Although the driver for both audio and video temporarily are suspended AFTER the MS Teams app performs its crash. The operating system recovers the use of the two device back, after the MS Teams program no longer has them "locked." This is something that has to be definitely addressed by the Microsoft Support and soon. This has consumed a considerable amount of time and Microsoft doesn't have sufficient resources assigned to the issue. Even my Dell Precision with a Logitech Mic/Cam attached suffers after a couple of back to back meetings. Do you want to clear your log and post immediately the results of the crash? In the TEAMS icon in the lower right, just right click and "Get Logs" but only do this after you clear them and then do a fresh test and then post here. That should give me enough to continue the process with Microsoft Support proving that it is not just one "tenant" experiencing the issue. They continually say that if it was a larger issue they would have more support calls, but I argue not many people rely on their support and that they are being brushed off by resellers about it.
