Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
Dennis1712Can you clear your log and then once the issue does this again post your logs here? I had zero luck with Microsoft Support on this issue where they just kept doing rudimentary things under three separate tickets that didn't even correlate to the issue. My key issue that i can duplicate on some systems running 1903 and 1909 is that you make one good call / conference and then hang up, perform a second call afterwards it crashes the TEAMS app and also causes the audio/video drivers to become temporarily locked for a short duration of time. TEAMS restarts but remains unstable until computer reboot. What about you?
