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MS Teams call sessions
Hello All,
Currently looking to pull the details MS Teams reports for end users whose conference calls voice issues, call drop issues.
My Org. facing lot of issues with voice quality as we engage MS for the same but still no luck.
Any help really appreciated.
Regards
Anand Sunka
- Hi ANAND_SUNKA
Use Call Analytics in the Teams Admin Centre to troubleshoot call quality problems with specific calls
https://docs.microsoft.com/en-us/microsoftteams/difference-between-call-analytics-and-call-quality-dashboard
As described
Call Analytics shows detailed information about the devices, networks, and connectivity related to the calls and meetings for each user in a Microsoft Teams or Skype for Business tenant account. Why did this user have a poor call this afternoon? With Call Analytics, an Office 365 admin or trained helpdesk agent can investigate the device, network, connectivity, and other factors related to a call to troubleshoot call quality and connection problems in Microsoft Teams and Skype for Business.
Hope that helps to answer your question
Best, Chris
1 Reply
- Hi ANAND_SUNKA
Use Call Analytics in the Teams Admin Centre to troubleshoot call quality problems with specific calls
https://docs.microsoft.com/en-us/microsoftteams/difference-between-call-analytics-and-call-quality-dashboard
As described
Call Analytics shows detailed information about the devices, networks, and connectivity related to the calls and meetings for each user in a Microsoft Teams or Skype for Business tenant account. Why did this user have a poor call this afternoon? With Call Analytics, an Office 365 admin or trained helpdesk agent can investigate the device, network, connectivity, and other factors related to a call to troubleshoot call quality and connection problems in Microsoft Teams and Skype for Business.
Hope that helps to answer your question
Best, Chris