Forum Discussion
MS Teams - unable to search for a user externally
Hello, I'd like to ask if anyone knows how to fix an issue wherein a person cannot find another user externally in Teams however his colleagues in the same company can exchange messages to the same ...
Most likely one of your users is set to Teams only and the other one Islands. External chat will not activate unless your set to Teams only, otherwise that external chat happens in Skype for Business.
I would start there by seeing if users are set to different upgrade modes in the Teams Admin center.
I would start there by seeing if users are set to different upgrade modes in the Teams Admin center.
Well islands sometimes will allow the chat but not always ;p. Anyway check the upgrade modes of each and let’s go from there.
ChrisWebbTech Does the whole org have to be teams only? or can a user be Teams Only and the Organization be Islands?
I am having an issue with ONE organization we can't seem to connect to. They are Islands, we are Islands, but I am Teams Only.
- You can be Teams Only, but the person you are trying to connect to needs to be Teams Only as well or logged into Skype for Business at the time. It also depends on if they have Skype for business On-prem and hybrid setup properly etc. as well. Lots of factors there, but to answer your question, Teams Only for a user should work properly.
ChrisWebbTech you are right about the factors. We have a company who is Islands, using o365 and they can communicate with other companies except us using Teams. We can communicate with other companies using Teams, except them. We both have tickets open and no one can tell us why this is a problem.
