MS Teams - Unable to Screenshare for some users

Good Morning,

I've been looking into some behaviors for MS Teams and I'm trying to identify if some of the known issues I've been seeing are causing other problems with MS Teams, specifically sharing screens while using the Chrome browser.  Here's what I know:

• If the "New User Experience" isn't enabled for someone sharing their screen and for a meeting participant, the person sharing their screen won't be able to give remote control access.
• If the GPU hardware acceleration is disabled, screensharing is not possible

When I open Google Chrome, go to office.com, and open Teams on the Web, I notice that the GPU hardware acceleration option to be disabled is not there under settings nor is the "New User Experience".  Does this have an impact on when someone wants to share their screen or take remote control but are using Chrome?  Are these two issues related?

I found this article in regards to remote control through Teams:

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/give-control-doesn%E2%80%99t-work-sharescreen

In using this command: chrome://gpu/ on my computer, I have Software Only under GpuMemoryBuffers Status.  Does this also imply that they won't be able share their screen in Chrome?  I can't share my screen in Chrome but I can in the Teams App.

Any help into why screensharing through Chrome isn't working and insight to if it's a known issue or if it's a local issue and I'm missing a step somewhere would be appreciated.

Regards,

Ken