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TimmyLeung0405's avatar
TimmyLeung0405
Copper Contributor
Aug 01, 2023

MS team room : Teams is currently experiencing an error

Our Microsoft team room update to window 11 IOT version. And some of the room show the error  "Teams is currently experiencing an error. If the problem persists, please try restarting your device or ...
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stegman1681's avatar
stegman1681
Copper Contributor
Sep 19, 2023

gazza23 We are still having this error as well, we have received little help from Microsoft.   They are telling us to re-install the MTR app on the machine, which we have done several times.  This issue is showing up on their known issues page, but there is no useable troubleshooting steps to resolve

 

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-rooms-and-devices/rooms-known-issues

 

Error displays in Teams Rooms device consoleOn devices that are running version 4.17.51.0 or later of the Teams Rooms app, the console displays the following error: Teams is currently experiencing an error. If the problem persists, please try restarting your device or talk to your administrator.

The error displays after actions such as the following occur:
  • The account credentials to sign in to the device are changed.
  • The Teams cache is cleared.
  • Updates are installed by Teams in the background.
In most cases, this error display goes away after a few minutes and the Teams Rooms app starts normally. No user action is needed.

If the error display persists beyond a few minutes, then restart the device.
Jay_Burgess875's avatar
Jay_Burgess875
Copper Contributor
Sep 19, 2023

We continue to have issues with this as well. I wiped and reloaded using the MTR install thinking that would fix it. I was just in a meeting today after 15 minutes if threw the error and knocked me off the meeting. Sure would love to figure out how to get past this. Surely there has to be some kind of fix out there. 

stegman1681 

  • Brendan Radich's avatar
    Brendan Radich
    Copper Contributor
    Sep 19, 2023

    I was having this issue and here's what worked for me. Ultimately, I believe I had this issue to due MFA and conditional access on my Teams Rooms accounts. 

     

    1. Verified that the Teams Room account had the Teams Rooms Pro license.
    2. Created my Conditional Access policy for Teams Room devices, as shown in the attached PDF, including my Teams Rooms account.
    3. Factory reset my Logitech Rally Bar + NUC setup.
    4. Signed into NUC with my Teams Room account with my Teams Room account, which still failed at this point.
    5. Enrolled my NUC into Intune via the built-in admin profile, but with the Teams Room account (obviously).
    6. Created Compliance policy in Intune that just verifies that the firewall is enabled on this device. If compliant, this will allow sign-in without MFA (which is required) via the previously created CA policy. 

    Hope this helps someone out there.

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