Forum Discussion
MS team room : Teams is currently experiencing an error
Our Microsoft team room update to window 11 IOT version. And some of the room show the error "Teams is currently experiencing an error. If the problem persists, please try restarting your device or ...
I followed this process, https://learn.microsoft.com/en-us/microsoftteams/rooms/manual-update
Jarcque_Admin thanks. We are already on the latest MTR version. Are you saying that re-applying it may fix the error? Thanks again!
- That's correct, ours were on the latest version as well.
- I tried to manually update and it says it already has that version installed. I'm guessing I need to update something in the PowerShell Script.
Jarcque_Admin thanks. Will try re-applying the MTR script on one device and see!
- if it fails, try and run the recovery tool.
https://learn.microsoft.com/en-us/microsoftteams/rooms/recovery-tool
We have a customer with 25 devices with this issue, both Crestron and Poly, all on latest version.
I believe I work at the site in question - this issue occurs across multiple devices, immediately after only those meetings with a certain duration. For example, a 2 minute test call / meeting will not generate this error, however, it will always occur when terminating any 1 hour+ meeting on an affected device.
