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MS 365 Business Voice - Sorry we couldn't connect you
HI, I'm an admin I have enabled myself with an "MS 365 Business Voice" license. If I try to call a landline it tries to call and after half a second gives the error "Sorry we couldn't connect yo...
- The "Virtual User" license is used for Call Queues and Auto Attendant resource accounts. They shouldn't be assigned to regular users.
It's hard to see what's going wrong with a little more details. For example, are you calling premium numbers? What happens with toll free numbers? Do you have a number assigned to the user making the call?
After attempting a call, tap ctrl+alt+shift+1, it'll create log files in your Downloads folder. Take a look at the "MSTeams Diagnostics Log <date>.txt", look for the number you dialed, and see if there are any more details in the logs. You could also open a ticket with Microsoft.
The "Virtual User" license is used for Call Queues and Auto Attendant resource accounts. They shouldn't be assigned to regular users.
It's hard to see what's going wrong with a little more details. For example, are you calling premium numbers? What happens with toll free numbers? Do you have a number assigned to the user making the call?
After attempting a call, tap ctrl+alt+shift+1, it'll create log files in your Downloads folder. Take a look at the "MSTeams Diagnostics Log <date>.txt", look for the number you dialed, and see if there are any more details in the logs. You could also open a ticket with Microsoft.
It's hard to see what's going wrong with a little more details. For example, are you calling premium numbers? What happens with toll free numbers? Do you have a number assigned to the user making the call?
After attempting a call, tap ctrl+alt+shift+1, it'll create log files in your Downloads folder. Take a look at the "MSTeams Diagnostics Log <date>.txt", look for the number you dialed, and see if there are any more details in the logs. You could also open a ticket with Microsoft.