Forum Discussion
Monitor which users are opted in/out from call queue?
In our scenario, we created a TEAM that is responsible for answering the queue. When you create a team, it will show up under TEAMS in your MS TEAMS window, and should have a CALLS tab. Under the CALLS tab, the dial pad is on the right hand side of the screen and members of the queue are listed below that with icons that show if they are enabled for the queue and their current status.
See screen shot attached (I blacked out phone number and names).
In our scenario, we created a TEAM that is responsible for answering the queue. When you create a team, it will show up under TEAMS in your MS TEAMS window, and should have a CALLS tab. Under the CALLS tab, the dial pad is on the right hand side of the screen and members of the queue are listed below that with icons that show if they are enabled for the queue and their current status.
See screen shot attached (I blacked out phone number and names).