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Laura2021's avatar
Laura2021
Copper Contributor
Jun 28, 2021
Solved

Missing "Share content" button in MS Teams Live event

I'm a producer on a MS Teams Live event - but I have no option to share content. I've watched the producer guidance and I should have a SHARE button above MUTE ALL, but I don't! Any ideas about how t...
Live Events
microsoft teams
  • BryanNyce's avatar
    BryanNyce
    Jun 29, 2021

    Kevin_Temp Great point - it would look like this in the new popped-out producer window:

     

Kevin_Temp's avatar
Kevin_Temp
Icon for Microsoft rankMicrosoft
Jun 29, 2021
In my Teams live tenant the share content button is back up top like it is in a normal teams meeting. It is no longer down by the mute all button.
BryanNyce's avatar
BryanNyce
Icon for Microsoft rankMicrosoft
Jun 29, 2021

Kevin_Temp Great point - it would look like this in the new popped-out producer window:

 

  • Laura2021's avatar
    Laura2021
    Copper Contributor
    Jun 30, 2021

    BryanNyce @Kevin_Temp  Thank you SO much for replying 🙂 I have the share screen icon, and if I hit that, I can go straight into screen sharing. But when I've used this before (months ago!!) I could queue content, so where the screen on the left says "Add video or content from below" - I could click the SHARE button, l select a presentation, then it would appear under content (below the screens) and I could queue it, so it's ready to send live.

    What I'd like to do is queue an introduction video which says "Thanks for joining, we'll be starting soon" that I can send it live while we're waiting for attendees to join and still be able to see the whole of my producer screen! Is this still a function?

    If not, I might just need to rope in another producer to share their screen so that I can manage the queue while they share the content?! Thank you!

    • BryanNyce's avatar
      BryanNyce
      Icon for Microsoft rankMicrosoft
      Jul 06, 2021

      We have never supported the ability to queue shared content - the first time you share, you can select to have it available in the queue section, and then live - but once shared content is live, any additional sharing of content would indeed go directly to live. We have this is our backlog to address later this CY.

       

      You can share your screen (or app, or second monitor) and still have the producer window available.

      • Laura2021's avatar
        Laura2021
        Copper Contributor
        Jul 07, 2021

        BryanNyce thanks Bryan, but I can't share my screen and still have the producer window available - that's the whole problem unfortunately... This Microsoft producer demo clearly shows that you can add a presentation to the CONTENT section at the bottom and then queue it, before sending it live: https://www.microsoft.com/en-us/videoplayer/embed/RE3lHs1?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us I can't do this because there is no SHARE button, so I can't upload a PowerPoint to the CONTENT section - the only option I have is at the top right, to share my screen immediately - which works but it means I can't see my producer screen or the Q&A box etc. I can only see the PowerPoint I'm sharing. And I can't work out why I don't have the SHARE button that features in the demo and that I've used before 😞

    • JMG2021's avatar
      JMG2021
      Copper Contributor
      Jul 01, 2021
      I have the same exact issue! I can't queue stuff if I use the top share button. Anything that is clicked from the top share is automatically sent to the live screen.
      • Laura2021's avatar
        Laura2021
        Copper Contributor
        Jul 02, 2021
        JMG2021 exactly, it's really frustrating as this didn't use to be an issue, but it's reassuring that I'm not the only person struggling with this, so thank you so much for your comment! I just hope someone might be able to explain how we can resolve this so we can queue content again?!

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