Forum Discussion

Brass Contributor

Apr 08, 2020

Solved

Missing presence status in Outlook

A couple of users don't see any presence status from Teams within Outlook. The checkbox within Teams is ticked but the option in Outlook is greyed out. It's working at half of the users (option in Ou...

outlook

presence status

djbaum
Oct 16, 2020
You have to register Teams as your default chat app for Office, this can be done in Teams:
- click on your profile picture
- select settings
- in the section General you have to check the checkbox for Register Teams as chat app for Office
- it is applied automatically (no Ok button), you just have to restart your office applications

MarcusB

Copper Contributor

Apr 14, 2020

ThomasSteibl , maybe check the not here: https://docs.microsoft.com/en-us/microsoftteams/presence-admins

If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence stops working in Outlook and other Office apps. Presence works fine in Teams. Workaround: To see presence in Outlook (and other Office apps), Skype for Business must be installed, even if you're running Teams in Teams Only mode. Microsoft is aware of this problem and is working on a fix.

vfuori

Copper Contributor

May 18, 2021

MarcusB re-installed Skype for Business, logged in once, then exited. Logged in a second time andlet it redirect me to Teams. In Teams I made sure I had the "Register Teams as the chat app for Office". I restarted and Presence in Outlook was back.