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ThomasSteibl's avatar
ThomasSteibl
Brass Contributor
Apr 08, 2020
Solved

Missing presence status in Outlook

A couple of users don't see any presence status from Teams within Outlook. The checkbox within Teams is ticked but the option in Outlook is greyed out. It's working at half of the users (option in Ou...
outlook
presence status
  • djbaum's avatar
    djbaum
    Oct 16, 2020

    You have to register Teams as your default chat app for Office, this can be done in Teams:

    - click on your profile picture

    - select settings

    - in the section General you have to check the checkbox for Register Teams as chat app for Office

    - it is applied automatically (no Ok button), you just have to restart your office applications

     

ThomasSteibl's avatar
ThomasSteibl
Brass Contributor
Apr 10, 2020

paul-lange as stated above. The Teams checkbox ("Register Teams as the chat app for Office") is enabled on all of the clients. But the weird thing is that the option in the outlook client app is greyed out. The registry is exactly the same:

[HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Teams"
paul-lange's avatar
paul-lange
Iron Contributor
Apr 10, 2020
Is click to chat and click to call working from outlook?
Is presence in general not shown in outlook or are you just missing the presence bubble next to the contact picture?
  • ThomasSteibl's avatar
    ThomasSteibl
    Brass Contributor
    Apr 14, 2020

    paul-lange Click to chat is possible. Click to call is not, or I'm not able to do it.

    We have not finished our hybrid setup yet.

     

    What other presence information is there within outlook besides the presence bubble?