Forum Discussion

danhatton1983's avatar
danhatton1983
Copper Contributor
Jun 08, 2023

Missed calls

Hi    My company currently uses teams for all incoming and outcoming calls. However i really need reporting on number of incoming calls, number of missed calls and also call distribution across all...
microsoft teams
elieelkarkafi's avatar
elieelkarkafi
MVP
Jun 08, 2023

danhatton1983 you use the Usage reports, Go to Teams admin center -> Analytics & reports -> Usage reports and run the reports

for the Call Queue and Auto Attendant Call History of your Agent, you can refer to the below PowerBI templates. 

 

Auto attendant and call queue historical reports - Microsoft Teams | Microsoft Learn

 

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Brent_Gamble_BG's avatar
Brent_Gamble_BG
Copper Contributor
Apr 09, 2024

I get that you can use the admin centre to see this but is there anything that the end user can use wh is in a call queue

  • AndiW16's avatar
    AndiW16
    Copper Contributor
    Aug 02, 2024

    Hi Brent_Gamble_BG 

     

    I'm curious as to what information you would like to see?

    Are you looking to report on the same sort of things that @danhatton1983 was looking for in the original post as I believe his question was about individual users and you are looking at call queues. Or are you still looking for some way to report on all of it, individual users, user groups and call queues?