Forum Discussion
Missed activity in Teams is still being sent even if turned "off"
- Resolved with Microsoft support case:
Cause:
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Issue with the chat service component at golocal regional endpoint.
Justin418 interesting, I had few users reporting this with a 64 bit version but issue resolved right after forcing the Team desktop client to update (Check for updates). I personally uses the 32 bit version and I never experienced this issue before. Did you try any workaround to see if this forces Teams to act differently ! maybe set the Missed activity emails to daily or hourly for a week or so then switch back to Off and see how it goes. I honestly can't think of something else right now but I'm curious to know if you're working with Microsoft on this issue and if they are able to tell you what happened and why and most importantly, how to fix it !
AwsAyadWe are working with Microsoft on this issue in our tenant. We have an open Technical Support Service Ticket with them. As yet, it has not yielded any additional suggestions other than noted above. I am going to try forcing a check for updates, but I highly doubt this will resolve the issue as my Teams was last updated yesterday (You have Microsoft Teams Version 1.5.00.11163 (64-bit). It was last updated on 2022-04-27).
Your observation about the 32 v. 64 bit version is interesting, but I'm curious why this would have any effect on the actual notifications received. I assume the app is being used to set the value for the notification settings, but that information is stored with the rest of my Teams data in our tenant and used by the Notifications infrastructure to determine whether to generate notification emails for me. The notifications isn't done by the app itself, so it seems strange that the different versions would generate different results. In addition, not all users in our tenant are experiencing it, so it may be the same in your tenant that you as a user aren't experiencing it, but others are unrelated to the app version.
My original suggested solution was to turn On the Notification settings (or change the frequency), sign out of Teams. Though this appeared to work for a day, it did not last and the issue persists.
millerblair This has just started happening in our Organization in the last month and has been driving me nuts. I always had the email notifications turned off and even though they are still off they started randomly appearing in my inbox a few weeks ago.
- Glad to know you're working with Microsoft on this, I really hope they can help explain this behavior to us.
To your point, my take on the client build is fairly historic and based on my personal experience working in both builds over the year. I've seen lots of inconsistence behavior between the two builds since we started using Teams ! to name few examples, the 64 bit clients adopted User Presence and start showing the availability icon on the name/profile picture right after enabling this in our environment while the 32 bit clients failed to do so in previous versions, we also noticed the 32 bit works seamlessly with certain third party apps than the 64 bit where we had few reported crashes and the list go on. Again, this is fairly my personal experience with the two builds and how we find things work and behave differently when switching between the 32 & 64 bit desktop client.
I second your analysis on how these notifications should work but I'm assuming the app is going through some sort of a bug and is failing to report the notification settings value back to the tenant, therefore, the notification server in your tenant is simply defaulting to a certain value (hourly, daily or whatever) and is not consider the "Off" value yet.
Please keep us posted to your
