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Justin418's avatar
Justin418
Brass Contributor
Apr 11, 2022
Solved

Missed activity in Teams is still being sent even if turned "off"

Missed activity in Teams is still being sent even if turned "off". Issue is present in Teams client and Web. We started getting them again in our Outlook even if it's been turned "off" for a le...
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  • Justin418's avatar
    Justin418
    May 19, 2022
    Resolved with Microsoft support case:

    Cause:
    ====
    Issue with the chat service component at golocal regional endpoint.
millerblair's avatar
millerblair
Iron Contributor
Apr 11, 2022

Justin418Users in our tenant were experiencing this issue after the recent failure in the Microsoft Teams notification infrastructure (March 31/April 1). After the solution for the infrastructure issue was applied, users (including myself) started receiving missed activity emails or activity notifications for categories of activities that were turned off. Microsoft suggested signing out of Teams and restarting the computer should fix the issue when we opened a service ticket with them. I had already tried these steps in advance of the response from Microsoft and didn't find that it solved this issue. However, turning the offending category of notification on then signing out of Teams before signing back on and turning it off again seemed to work. Here are the instructions I wrote for users experiencing the same issue:

  1. Click on the 3 dots on the top right of Teams beside your profile picture>Settings
  2. Click on the 'Notifications' at the left
  3. Change the setting for 'Missed Activity Emails' from 'Off' to 'As soon as possible'
  4. Click on your profile picture>Sign out and close Teams
  5. Start Teams again>Repeat Steps 1 to 3 above changing the 'Missed Activity Email' setting back off
Note: If you are receiving notifications in your Activity Feed for other activity that you shouldn't be (posts in channels you don't want to follow, likes and reactions to your posts, etc.). You might try turning those on in Step 3 as well before signing out of Teams then turning them back off again in Step 5.
 
Please note that these steps have not maintained the settings and the issue is still being experienced by users in our tenant, including myself. Apologies that I posted a suggested solution, which was not thoroughly tested. We have a service ticket in with Microsoft, but so far their continued "solution" seems to be signout/restart (spoiler alert: this doesn't work).
Justin418's avatar
Justin418
Brass Contributor
Apr 20, 2022
I tried these steps but the issue is still present.

Thank you
  • millerblair's avatar
    millerblair
    Iron Contributor
    Apr 27, 2022

    Justin418  Please see my edited response above. Sorry that I don't have a better answer.

  • Patrick Major's avatar
    Patrick Major
    Copper Contributor
    Apr 25, 2022

    Justin418 This happens to me as well. Only recently it started, maybe a few weeks ago. I hate being notified with so many e-mails telling me I missed activity to I have it perpetually turned off. A few weeks ago I now have emails being sent to me saying "Your teammates are trying to reach you in Microsoft Teams..." 

     

    Microsoft, please fix this. I suspect its a bug in some recent release of the software.

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