Forum Discussion

Copper Contributor

Nov 25, 2020

Microsoft Teams window sharing doesn't show newly opened applications

Hi, we have noticed we cannot share a window if the window was opened after the meeting started. We have tested it on several windows 10 clients. For exampel: When i'm already in a teams meeting ...

microsoft teams

ois_cesaramaro

Copper Contributor

Nov 28, 2020

PDostiyar

The issue is persisting, in fact I have the newest version...

PDostiyar

Bronze Contributor

Nov 30, 2020

ois_cesaramaro is this just happens to you or all the users...

could you please try these steps below to see if that could help?

- Close Microsoft Teams (Check out if appears in the Windows toolbar and close it).
- Copy and paste the following path Windows File Explorer:
%appdata%\Microsoft\Teams
- Delete all contents in that folder > Re-start Microsoft Teams.
- Sign in

Thanks,
Pervaiz Dostiyar
Please Like my Comments and Follow me in MTC by clicking on my name above.

PaGal
Copper Contributor
Nov 30, 2020
PDostiyar

This seems to be a bug when the New Meeting Experience is enabled. We have seen this across all our customers and on our new devices including brand new installations.
There is a bug reported too

https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/41924173-can-t-share-new-app-window-that-is-opened-after-a
- PDostiyar
  Bronze Contributor
  Nov 30, 2020
  PaGaloh yes that could be but just to make sure since we don't see this same problem or might not notice that yet...
  
  have you tried turning this option or is it already turn on too.
  
  Disable GPU hardware acceleration (requires restarting Teams)
  - PaGal
    Copper Contributor
    Nov 30, 2020
    PDostiyar
    
    Turning on hardware acceleration and restarting teams doesn't help. no difference.
    
    Only way to work around is to disabled the new meeting experience which is unfortunate.