Forum Discussion
TomDewar200
Apr 04, 2022Copper Contributor
Microsoft Teams Version 1.5.00.8773 (64-bit) - incoming video replaced with white screen
After Teams automatically updated to this version on my laptop, when I join a meeting all incoming video feeds are displayed/replaced by a plain white screen. I am confident it is a problem with this...
- Apr 04, 2022Great! Another interim solution is to disable GPU acceleration and restart Teams.
mattsed
Apr 05, 2022Brass Contributor
I have this same exactly problem with multiple users. Clearing the cache under AppData\Roaming\Microsoft\Teams seems to be a temporary fix, not a permanent one. This worked for a user for about one week before re-appearing. Hopefully Microsoft can get a permanent fix to this soon.
Jean Sangiuliano
Apr 05, 2022Copper Contributor
To solve the problem I've updated hardware drivers (Dell, HP,...) and reinstalled Teams. Teams reinstall only doesn't work