Forum Discussion
Microsoft Teams Room MTR - TAP Screen goes black and the TAP screen is then show on the TV
Setup is a NUC - TAP Rally system with Cat5e KITS Over the past two weeks we have numerous rooms will the following issue, you join the meeting and TAP Screen goes black and the TAP screen is the...
Goibs , did you get any resolution, workaround or other fix from Logitech? We are experiencing a simliar issue...have upgraded all firmware, BIOS etc and changed settings per Intel recommendation, but still have this switched screen view.
So far we've reimaged 7 devices, 6 have been working fine again, but 1 still has the issue.
- Would be interested to see how they perform over a week or so. Our problem is the intermittent nature.
- Just had a call with Logitech and they are aware of this issue and the black screen ingest issue. There will be a new TAP Firmware in the coming weeks which should resolve this issue.
- The frustrating thing for me with Logitech is they don't publish 'known issues' anywhere, and/or suggested workarounds (aside from restart, cable pull etc). I just waat more transparency rather than finger pointing between Logi-Intel-Microsoft. Intel have a dodgy Bios on there Tiger Canyon/Lake NUC's (0064)...Logi potential TAP issue...and Microsoft tell us it's a Logi problem