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dominikagrg's avatar
dominikagrg
Copper Contributor
Feb 24, 2021
Solved

Microsoft Teams not working on MacOS

Hi,    so I downloaded and installed the MS Teams app today (24.2.2021) and it went well. But after the instalation was done and I tried to open the Teams app, it showed me only the small window sa...
microsoft teams
  • dominikagrg's avatar
    dominikagrg
    Feb 25, 2021
    Yes. I went trought a lot of other sites and today I have found an answer to my prayers. 🙂
    So, to make it work - for anyone that might be having the same issue - Just open any invitation to a call/ meeting or any notification about being added to a new Team in your emails, and it should open the MS Teams app with "Sign In" window and then it should be working. This helped me, so I hope it can help also anyone that might be having the same problems. 🙂
ThereseSolimeno's avatar
ThereseSolimeno
Former Employee
Feb 25, 2021
Hmm...sorry about that, I should have read through every entry. You might want to just go to answers.microsoft.com tech support site for personalized service. When you give you a response, it would be great if you could post it here.
dominikagrg's avatar
dominikagrg
Copper Contributor
Feb 25, 2021
Yes. I went trought a lot of other sites and today I have found an answer to my prayers. 🙂
So, to make it work - for anyone that might be having the same issue - Just open any invitation to a call/ meeting or any notification about being added to a new Team in your emails, and it should open the MS Teams app with "Sign In" window and then it should be working. This helped me, so I hope it can help also anyone that might be having the same problems. 🙂
  • amandasheedy's avatar
    amandasheedy
    Copper Contributor
    Oct 18, 2021
    I've been using Teams on my Mac desktop and laptop for over a year (following the instructions you describe here = pretty straight forward). Just last week - for no apparent reason - it stopped working with exactly the same symptoms as above: it gets stuck loading Microsoft Teams. I have just uninstalled and reinstalled the application and it still has the same problem.

    If Microsoft wishes to remain in the game I strongly suggest you find a solution to this problem, as Mac users will increase pressure on the industry to use other platforms to meet if this persists.
    • Nadeen_S's avatar
      Nadeen_S
      Copper Contributor
      Oct 21, 2021

      amandasheedy I have the exact same issue - been using it for >1 year and stuck loading. I have tried every solution out there to no avail. 

      • jamesvdh's avatar
        jamesvdh
        Copper Contributor
        Nov 23, 2021

        These instructions on howtoisolve dot com solved the problem for me:

        Remove the cache associated with the Teams App. The system and app-generated cache files make the operation smoother and faster. However, not all the time, cache benefits the system and could create issues while using it.
        Finder stores all the cache files and folders of applications installed in Mac. We’ll remove the cache from the Finder and restart the Mac.
        1. Open Finder.
        2. Click on Go > Go to Folder.
        3. Type ~/Library/Caches and hit Return key.
        4. Locate and remove com.microsoft.teams folder.
        5. Likewise, navigate to the ~/Library/Application Support/Microsoft/Teams and delete the following folders:
            * Application Cache/Cache
            * blob_storage
            * Cache
            * databases
            * GPUCache
            * IndexedDB
            * Local Storage
            * tmp

Took a while before Teams started up after that, but at least it did…

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