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KaylE6's avatar
KaylE6
Copper Contributor
May 22, 2021
Solved

Microsoft Teams not letting me join calls from certain accounts

I have three microsoft accounts: a personal, a uni, and a works. Teams is only letting me join calls when logged into my uni account which isn't very helpful as I only ever use it for work.   This...
Teams Support
  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    May 23, 2021
    Hi, it can be a mess using multiple accounts with the Teams desktop app (today at least). So in your scenario you should consider using InPrivate / Incognito browser sessions separating them. You can also reset your app by going here %appdata%\Microsoft\Teams and delete all content (copy/paste via Start). This message can also appear if your organization's IT admin has disabled the use of personal accounts in Teams.

    Finally adding this "reset script" as it clears all autostart settings and you'll get a fresh prompt when starting up. It's great and I have used it many times https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart
    Copy and paste into PowerShell and hit enter, simple as that.
ChristianJBergstrom's avatar
ChristianJBergstrom
MVP
May 23, 2021
Hi, it can be a mess using multiple accounts with the Teams desktop app (today at least). So in your scenario you should consider using InPrivate / Incognito browser sessions separating them. You can also reset your app by going here %appdata%\Microsoft\Teams and delete all content (copy/paste via Start). This message can also appear if your organization's IT admin has disabled the use of personal accounts in Teams.

Finally adding this "reset script" as it clears all autostart settings and you'll get a fresh prompt when starting up. It's great and I have used it many times https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart
Copy and paste into PowerShell and hit enter, simple as that.

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