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ErikNymoen93's avatar
ErikNymoen93
Copper Contributor
Dec 16, 2020

Microsoft Teams meeting sound is interrupted when I receive phone calls/sms/phone notifications

Hi,   At my job we are all using Microsoft Teams as our meeting platform. Some of my collogues are experiencing interruptions in the meeting sound when they receive a different sound from their ph...
microsoft teams
davidlime160's avatar
davidlime160
Copper Contributor
Mar 08, 2023

ErikNymoen93 

It's possible that the interruptions in the meeting sound are caused by the audio settings on the computer and/or phone. Here are a few troubleshooting steps you can try:

  1. Disconnect the headset from the phone: Try disconnecting the Jabra Elite 75 headset from the phone and only connect it to the PC. This can help eliminate any potential conflicts between the phone and PC audio sources.

  2. Adjust sound settings on the computer: Check the sound settings on the computer to ensure that the correct audio device is selected for Teams. Go to Settings > System > Sound and select the Jabra Elite 75 as the default device for both input and output.

  3. Turn off phone notifications: If the interruptions are caused by phone notifications, consider turning off notifications during meetings. On iOS, go to Settings > Notifications, select the app(s) you want to turn off notifications for, and toggle off "Allow Notifications." On Android, go to Settings > Apps & notifications, select the app(s), and toggle off "Allow Notifications."

  4. Use Teams on the phone: If you need to use Teams on the phone during a meeting, consider using the Teams mobile app instead of the phone's built-in speaker. Connect the Jabra Elite 75 headset to the phone and join the meeting through the app.

I hope these suggestions help resolve the issue for your colleagues.
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