Forum Discussion
MIcrosoft Teams integration with PRI system.
Hi Doug - hope you and family are safe.
To add to Satish's note, here's a summary of PBX integration options:
1. The model to integrate your existing PBX with Teams would be via Direct Routing. This can be done via on on-prem SBC, hosted virtual SBC &/or a "direct routing as a service" provider.
2. In ROI terms, you're comparing cost of ongoing support of existing PBX + cost of current PSTN usage model + cost of SBC vs. cost of MSFT's call plans (in US, this is $12/user or other options if Enterprise Agreement). You can also do a mix. If you decide to use any MSFT calling services, you can port your numbers to MSFT (as per the country list Satish listed).
3. In licensing terms, both models require a pre-req license with Teams (like E1, E3, E5, etc), Phone System license & Audio conferencing service is currently tied to MSFT service (vs use of Direct Routing).
4. Re: conferencing - you can port your number(s) to use as Teams bridge lines. Teams conferencing is PSTN, VOIP, Video, Web up to 250 users. Or - up to 10,000 with the "Live Event" (webinar) service.
5. Re: PBX options --- Teams as Auto Attendant, Call Queues, CDR Logs & a other related toolsets to manage the service.
Hope this helps.
David Bleecker
Hey Dave , David Bleecker
Thank you for additional information
I wish the same to you and your family .