Forum Discussion
Microsoft Teams Giphy is not working/loading in Application or web?
Current status: We're looking into recent update that may be causing an issue with the Giphy feature.
No, and it seems MS is not interested in a resolution :|
Hello,
I have found a solution for it.
You need to make sure you have the latest drivers as well as this windows update.
- Glad that worked :) would advise anyone who had our issue to check drivers !
Amine, thanks for bringing me on the right track: when having a look a the device manager to update the graphics driver I saw that the notebook had a dedicated AMD graphics card enabled. As there was no newer driver for the Intel IGP I just disabled the dedicated AMD in the BIOS settings (because we don't need dedicated graphics) and voila, animated gifs in Teams work like a charm :)
Thanks Sara, I already checked this by using a cellular phone hotspot, with deactivated firewalls on the machine - unfortunately to no avail.
Thanks for the hint! The driver you referenced to is for newer chipsets, but I'll try to update the Intel 4000 driver. I had a first look and noticed, that the notebook also has a dedicated graphics chip which might cause the issue. I'll look into that too and give you feedback.
We had this issue a while back, and found that giphy was being blocked at the proxy level of our environment -- not sure if that is the same issue you are facing, but might not be a bad idea to take a look at!
